You can be referred by other practitioners, GPs, consultants, directly under BUPA’s open referral system or be self-referring. Initial contact is usually made over the telephone to one of our two reception staff. Telephones are manned during normal office hours and our answer machine is on outside these times. An appointment with one of our practitioners is usually available within a matter of days and every effort is made to accommodate your needs.
At the time of first attendance, all patients are asked to complete a patient registration form with self explanatory consent and GDPR compliance.
Practice brochures are available from Reception so that patients might better understand the Oving Clinic ethos and a more detailed ‘in-house’ folder sits in the Clinic waiting area with details of ‘Oving Clinic Procedures and treatments’. Prices are available from reception.
Patients are welcome to bring relatives or friends into the consultation and treatment environment.
Gowns are provided for patient privacy and chaperones are available to attend if required.
A thorough case history will be taken at your initial appointment. This will address the musculoskeletal problem you attend with and your past medical history.
Dependant on your symptom location, you may then be asked to undress down to your underwear (a gown and chaperone can be provided) so that your active movements can be assessed. A passive examination of movement will then be conducted. Special neurological and orthopaedic testing will be carried out if necessary. Investigations may be ordered such as ultrasound scan, X-ray, MRI, blood tests, some of which are available on site. Referral to surgeon or other specialist may be discussed.
Once a diagnosis has been reached, this will be explained and discussed fully with you, as will the treatment and your expected prognosis. Your consent to treatment will be requested throughout to ensure your comfort with the proceedings and a letter outlining the diagnosis may be sent to your GP.
Specific treatment will obviously depend on the diagnosis and the type of practitioner best suited to treat the condition. Time and a great deal of care is taken to gain a real understanding of your needs before deciding on the best course of action.
All Oving practitioners are registered providers with BUPA, AXA, WPA and most other major health insurers.
Your personal data is safe with us.
Patients privacy, dignity and confidentiality are respected at all times.
It is Oving Clinic usual practice to keep the patient’s GP informed of the initial presenting condition and any significant changes in the treatment/outcome by liaison letters. Permission to communicate with relevant professional parties is requested from the patient prior to initiation and we will comply with any or all reasonable exceptions to this.
A Patient Complaints book is always available for comment, as are reception staff and individual practitioners. Patients’ attention is drawn to the placement of a Philosophy of Care statement prominently displayed in the waiting room.
The Clinic has an Incidents book to record any mishaps or accidents.